When making a booking you will be asked to pay a non-refundable deposit; £250 per week in the Peak/high season, £200 at all other times; to reserve the cottage. Provisional reservations (without payment) cannot be held, or guaranteed until a full deposit is received. Please note it is a condition of booking that you make the final payment 12 weeks prior to your arrival. We will be contacting you to arrange the payment of the outstanding balance and its due date. Reservations made within 12 weeks of the planned arrival date always require full payment at the time of booking. It is your responsibility and not the holiday home owner to make sure this payment is received. Failure to settle in full may result in us re-letting the accommodation without notice to the guest.
A written confirmation via email will be sent in receipt of the deposit or full payment. Please note that once a reservation is confirmed, customers are liable for the whole cost of the let.
An accepted (non-returnable) deposit and completed booking form is a contract and in the event of cancellation, no monies are obliged to be refunded. Failure to complete and return a booking form could result in your booking being lost / cancelled. The booking form is an essential part of your booking, most importantly confirming the nature and size of your group including any dogs.
Cancellations must be received by us in writing, to be formally acknowledged by us at least 12 weeks prior to the arrival date to avoid being liable for the full balance of hire. In most cases we will do everything possible to re-let accommodation subject to cancellation with a view to forwarding any monies recovered over and above the original deposit.
Holiday/cancellation insurance for unseen illness, weather issues and travel related problems is strongly recommended when you have booked, and not included in the costs of booking accommodation with us.
Regarding the current Coronavirus pandemic we are operating as usual and will not be cancelling any bookings, unless Scottish Government orders that all private individual self-contained rental homes be closed. If you still wish to cancel a booking for any other reason your travel insurance should cover this. We assure you we are continuing to follow the latest advices of both UK and Scottish Governments to ensure you can continue to enjoy your break safely.
The number of people occupying the cottage must not exceed the number booked or the number of beds provided, without special arrangement. The hirer has no right to sub-let the accommodation or permit more than the agreed number of persons to occupy it. We reserve the right to refuse entry to the entire party if this condition is not observed. We reserve the right to decline accommodation to or expel any guest or visitor for conduct, which in our sole view is detrimental to the cottages or the comfort of other guests. We reserve the right to enter a cottage at any time but will endeavour to do so when convenient to the guests. No tents or external temporary dwellings are allowed within the properties grounds as this can invalidate insurance cover and is a breach of contract with the Proprietor. However day visitors are usually welcome at the discretion of the Proprietor or management, please discuss this with the Proprietor or Management through the contact phone numbers provided.
If the holiday home is not claimed and occupied within 24 hours of the due time of arrival any right to the property may be forfeited unless a prior special arrangement is made due to travel related delays, work or health matters. In the event of late arrival on the due date, early departure, or any delay, inaccessibility incurred due to detrimental travel or weather conditions is not the responsibility of the proprietors and the hirer has no right to any refund or discount.
We give all information and make all statements in good faith and endeavour to check, as far as possible, all information given to guests. We shall not however, in any event, be liable for any damage or loss resulting from information given or statements made whether orally or in writing.
The guest undertakes to keep the property and all furniture, fixtures, fittings and effects in the same state of repair and condition as they are in at the commencement of the letting (reasonable wear and tear excepted) and shall report and pay to us the value of any part of the premises, furniture, fixtures and effects so destroyed or damaged as to be incapable of being restored to their former condition.
Under no circumstances can compensation be claimed for complaints raised only after the tenancy has ended should the hirer fail to advise the Proprietor / Caretaker verbally during their tenancy, or an early departure due to any registered minor breakage, fault or cleanliness issue that can be rectified. Listing issues in a guest book at the end of a rental are not acceptable, issues can only be immediately addressed once they are reported. Any formal complaints must be addressed to the property owner in writing no later than 7 days after the occupation has ended.
Our cottages are in quiet places – please do not disturb others by unnecessary noise from cars, TVs, radios or musical instruments etc. especially after 10pm.
A maximum of 2 well behaved clean pets are permitted with prior approval in our cottages and an extra charge for cleaning is normally payable, pets must be entered on all booking forms. Pet owners are requested to bring either a basket and or bedding, keep pets off any seating and must not under any circumstances leave pets unattended in the property or allow their pets to enter the bedrooms.
It is a condition of letting that guest’s leave the accommodation in clean condition, just as they would expect to find it. Any damage or shortage found subsequently will be charged for. The proprietors reserve the right to inspect the accommodation before departure and charges may be levied if the property is not left in a clean and tidy condition.
The cottage is used as holiday accommodation and therefore exempt from security of tenure under the Rent Act.
No groups or clubs (i.e. student surfing/windsurfing etc.) unless with prior approval.
Reservations cannot be accepted from persons under 21 years old.
We will not accept liability or responsibility to hirers, their families or friends, for any accident/injury to them or for any loss or damage to their property, including personal belongings, cash, jewellery and motor vehicles, howsoever caused during their stay.
LIMITATION OF LIABILITY Under all circumstances our liability will be limited to the sum received from the hirer; Our responsibility and financial liability shall be limited to the return of monies received in the event of accommodation, booked in good faith, not being available owing to storm or fire or such other causes ( for example government guidance under pandemic rules) beyond our control.
The Proprietors do not warrant that all equipment including the electric, central or solid fuel stoves, water and electricity system will operate throughout the tenancy. Should the heating system, water or electricity system unexpectedly fail, the owner will take all reasonable steps to rectify the fault and will not be liable for any downtime suffered by the hirer. The owner or trades person must be permitted access to the property to rectify the fault. The Proprietor takes no liability for happenings outside their control, example – the effects of unusual or extreme weather, insect / wildlife incursions, power cuts, water shortages, coastal or farming disasters, epidemic or pandemic as declared by the Department of Health, DEFRA or WHO. The Proprietors reserve the right to refuse or cancel an advance reservation and the proprietors will not be liable to any further claims.
Clients must acquaint themselves with the basic safety precautions against fire and the whereabouts of the fire points while occupying the property. While out of the property at any time – Electric Ovens and Hobs must not be left in use. Mobile devices and laptops must not be left charging unattended. Pets / Children must not be left unattended. Solid fuels stoves (at Scarinish) must be extinguished. Indoor Candles and all other combustible items must not be used. BBQ’s must not be left unattended.
No firearms, guns, catapults, kites or open fires permitted.
All marketing and website information is published in good faith based on our observation. We reserve the right to change the content at any time as appropriate, however every effort will be made to ensure that customers understand correctly the information given.
ARRIVAL AND DEPARTURE: The cottage is normally ready by 3pm. Check out time is 9.30am on the day of departure.
Completion of the booking form implies an acceptance of these terms and conditions.